TOP 9 Holiday tips for Print-on-Demand store owners

TOP 9 Holiday tips for Print-on-Demand store owners

As enchanting and fascinating as Christmas can be for small businesses, however, it can be a rather stressful time. Particularly for those with a Print-on-Demand store, the obstacle of holiday shipping is an issue to overcome. 

So, to help, we created some must-read tips with your considerations and expectations in mind. Let’s jump right to it, shall we?

1. Understanding production deadlines

TOP 9 Holiday tips for Print-on-Demand store owners 1

For customers doing online shopping, delivery times and cut-off dates are immensely important. Who wants to buy a Christmas present online, and discover it can’t be delivered until mid-January?

Recommended order placement deadlines for holiday items:

  • Standard international shipping: December 3
  • Standard US/UK domestic shipping: December 13*
  • Express US/UK domestic shipping: December 17*

*Extended cut-off dates for our Print Provider DTG2Go: Standard domestic shipping – DECEMBER 16, Express Domestic – DECEMBER 19

Delivery time formula during the Holidays:

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Quality Check: up to 24 hours

Quality Checks can last up to 24 hours for newly created designs. You may ignore this information if your design has already been reviewed, although we suggest checking your designs before placing an order.

Production time: 4 – 10 days 

Production time can take between 4–10 days. Production time depends on the print provider. You can see the average production time within the last 30 days in the Print Provider details. 

Holidays and high-volume seasons may cause production times to be slower than the listed average.

Shipping time: 2- 7 business days 

Typically, shipping takes 2-7 business days. However, most shipping companies do not work during weekends, and things like strikes, severe weather conditions, flight delays, increased volumes, and other unforeseeable issues may cause an increase in shipping time.

2. Changing details after placing an order

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Is making changes after placing an order possible?

Production is a streamlined process, especially during the busiest season of the year. Printing facilities can’t cope with individual last-minute changes or cancellations. Read more about order production and last-minute changes here

3. Avoid large orders from December 1 – 16

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What is a large order?

December is an intense time for Print Providers as well. You should be aware that orders with 10 or more products may encounter production delays during peak times of December 1st-15th, and risk delivery in January. 

4. No reprints from December 11 – 31

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We are automatically refunding defective orders from December 12th-31st – we thought it’d be better to reimburse than to leave someone without a present under their Christmas Tree.

Note: To receive a refund, you will need to share your images of the defective items.

5. Out of Stock items (OOS)

Out-of-Stock items are products or product variations (colors or sizes) that receive an unexpected increase in demand.

Printing facilities always prepare enough stock for their top-selling products. If an item goes out of stock, it will automatically be excluded from the order and you won’t be charged for it. This way, your in-stock items will be printed as soon as possible.

6. Track your order online

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You can find tracking codes on your Printify account as soon as an order is fulfilled by the print provider. Please keep in mind that some Print Providers in the UK DO NOT offer product tracking, with an exception to Prodigi. Also, Textildruck & OPT OnDemand do not offer tracking for international orders.

In case you encounter any issues with your order, please make use of our ”Submit Issue” form – you can find it on your Orders tab. Issues submitted through the form will be resolved quickly and efficiently.

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7. Learn about Merchant Support working time

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A quick reminder that our Merchant Support and Quality Check will be away on December 25th and January 1st. They will be back to help you shortly thereafter.

8. Notify your customer about Holiday issues

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  • Check and inform your clients about Production Time changes
  • Advise your clients that shipping can take longer
  • Update product listings/ descriptions to include all the information – shipping times and production times. 
  • Update your FAQ.

9. Templates to help you answer your Customer’s Burning Holiday Questions

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Q. How long is production time?

Answer:

Hi there,

The elves at the North pole need a little extra time to make your custom-made order perfect! 

Production time, on average, can take between 4-10 days*. Please, keep in mind that during the holiday season and high volume periods, production times may be slower than the average. 

Kind Regards,

[ Your Name ]

Q. Can You rush production time?

Answer:

Hi there,

We’re in high volume season, and this means that production times can be slower than the average 4-10 days* you may be expecting. We wish to apologize and want you to know that this is out of our control. 

We hope you can understand our situation, as the elves in the North Pole take their breaks based on how much work they have to do. 

Your orders will still be processed as quickly as possible and you will receive a notification as soon as the items are shipped.

Kind Regards,

[ Your Name ]

Q. Can You rush shipping time?

Answer:

Hi there,

We work hard to make sure your order will be on time. Unfortunately, most shipping companies work from their existing holiday processing schedules, so we can’t promise you much. 

Shipping can be affected by severe weather conditions, flight delays, increased volumes, and so on. Even Reindeer struggle to fly during a snowstorm.

Kind Regards,

[ Your Name ]

*Note to the Merchant. Offer your clients the option to choose express shipping before making an order, if they want the package to arrive sooner. Please, keep in mind that once the order is placed, there is no opportunity to upgrade shipping.

Q. Where is my order?

Answer:

Hi there,

Your order goes through several steps from the moment you confirm your payment to when the order arrives at your door. As soon as the order is printed, packaged, and ready to ship, a tracking number is generated that is viewable here [ add tracking number ]. 

You can check the Order Status with the provided Tracking Number.

Note to the Merchant. Please keep in mind that Print Providers in the UK, apart from Prodigi, DO NOT offer item tracking. Also, Textildruck & OPT OnDemand do not offer tracking for international orders. Due to an increased order volume during the holiday season, you can expect a slow down in the production and shipping times of your order.

Happy Holidays!

Regards,

[ Your Name ]

Q. What’s the cut off day for Christmas?

Answer: 

Hi there,

The cut-off date depends on the location of the print production, and the delivery destination (international vs domestic shipping). 

  • Standard international shipping: December 3
  • Standard US/UK domestic shipping: December 13
  • Express US/UK domestic shipping: December 17  

While these dates are not set in stone, it’s what we’ve come to expect during the holiday season compared to the previous year. It’s in your best interest to get the orders in before the cut- off date. 

Even the elves have to keep a schedule so that everything’s done on time.

Kind Regards,

[ Your Name ] 

Q. There is something wrong with my order… what can you do about that?

Note to the Merchant. Keep an eye out for an email from the Quality Control team – If you receive one, it means we found a problem that may affect the final product received by the customer. Let’s clear this up before it goes live in your store.

In case you encounter any issues with your order, please make use of our ”Submit Issue” form – you can find it on your Orders tab. Issues submitted through the form will be resolved quickly and efficiently. 

Each case will be addressed individually, on a first-come and first-serve basis.

Answer:

Hi there,

We hate when problems happen. It’s not our goal. Despite our best efforts, we’re aware that some issues will inevitably slip through the cracks. Here is what we can do:

  1. Assuming the order was placed within the holiday cut-off dates, an offer to refund or issue you a new item can be made. Keep in mind that if you’d like a reprint, the item will undergo normal production and shipping processes, possibly making it late.
  2. If the order happened after the cut-off date, a refund can only be issued if the product is damaged or not what you desired.

Kind Regards

[ Your Name ]

We hope that you’ll find this information as your helping hand in the coming weeks.

Fingers crossed for your best sales season ever! Our team is fully prepared to support you in achieving this goal.

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