The Printify Quality Promise

Every Printify product passes at least three quality checks: on arrival, before printing, and after printing. If one still misses the mark, you get a free reprint.

See how it works

How Printify controls print quality

Printify's print-on-demand services connect sellers with 70+ Print Providers across 140+ facilities, each vetted and scored weekly. Here's how the Printify Quality Promise works.

Every Printify product passes at least three quality checks: on arrival, before printing, and after printing.

On arrival, the item is checked for damage or defects.
Before printing, the product and print file are checked again.
After printing, the finished product is compared against the design you created.

An item that fails the after-printing check doesn't ship. It's printed again, and only items that meet all our standards are delivered to your customers.

If a provider doesn't meet the standard, Printify limits or removes its products from the platform. A Print Provider whose Performance Score is below 7.5 out of 10 for four consecutive weeks enters Printify's Quality Improvement Program, with restricted visibility and an improvement plan. If it's still below the bar after 30 days, it may be suspended. After 60 days, it's suspended and can be removed entirely.

Printify's in-house experts also place sample orders and visit print partners' facilities to audit production. Each week, we send our Print Providers reports detailing complaints and metrics.

What meets the standard?

Let’s see a few examples of Printify shirt quality assessments.

Good print example

The print matches the original design, with enough underbase to keep colors vibrant on a dark garment.

Bad print example

The print is crooked, and a white underbase shows around the edges – likely due to improper pre-treatment or heat-press settings. This shirt fails the after-printing check and is reprinted before it ships.

Printify Choice: Consistent quality, fewer decisions

With Printify Choice, each order is automatically routed to one of our Print Providers with the highest quality scores and a competitive price for that product. Printify handles selection and ensures items are in stock, so you can focus on selling to customers. Choice also works with features like Express Delivery.

Learn more about Printify Choice

How Printify scores Print Providers on product quality

Each provider gets a Performance Score from 0 to 10 based on three aspects: quality, production speed, and samples and shipping. Scores update weekly from the previous four weeks of data and appear in the catalog, with the best-performing print partners listed first.

Quality: How well products and prints hold up, based on reported issues and reviews.
Production speed: How reliably the Provider ships within agreed time frames.
Samples and shipping: Sample feedback, Printify Connect data, secret shopping, and carrier pickup prep.

A score of 9 or above is exceptional, 7.5–9 is the minimum acceptable range, and below 7.5 triggers the review process.

Learn more about Performance Scores

Transparent process

Watch the product journey through a Provider's facility, including printing, quality checks, and packaging.

What happens if a Printify order arrives misprinted?

If an order arrives misprinted, damaged, or with a manufacturing error, report it within 30 days of delivery, and Printify will reprint or refund it at no cost to you.

Go to Orders in your Printify dashboard and open the order.
Click Submit issue on the affected product.
Choose Request reprint or Request refund, and upload photos or a video.

You don't need to return the item. Reprints don't cover wrong sizes or colors ordered by the customer, and DTG prints have a 0.5" placement tolerance. Full terms are in our Merchant Protection policy. Printify's support services are available 24/7 through live chat and email.

Is Printify the right choice for your print-on-demand business?

Printify’s quality is top-notch, but there are plenty of other reasons it’s a great partner for your online store.

Huge Product Catalog

Printify offers over 2,000 products across a broad range of categories. Put your design ideas on popular items like phone cases, mugs, apparel, home decor, and more to appeal to any customer base. Printify print quality remains high across all items.

A plan to fit every need

Free plan – Up to five stores, unlimited product designs, and 24/7 support.
Premium plan – 10 stores and up to 20% off all products.
Enterprise – Unlimited stores, extra discounts, and a dedicated account manager.

More control

You’re free to set your own prices, choose your preferred Print Providers, and sell to any niche you like, leaving you with much better earning opportunities. Check your profit margin estimates with our pricing calculator.

No upfront costs

Printify makes it easy to start an online business on a low budget. You only pay for production once you make a sale, so you won’t have the financial risk of purchasing stock upfront that may or may not sell.

eCommerce integrations

Connect major eCommerce platforms and sales channels like Etsy, Shopify, TikTok Shop, Amazon, and eBay, and start selling to customers in countries and territories worldwide.