25+ Best AI solutions for eCommerce businesses

AI is transforming eCommerce by automating processes, analyzing customer data, and improving efficiency. While these tools won’t replace decision-making, they can solve manual tasks and optimize operations.

This article explores 27 AI tools for marketing, sales, customer support, pricing, and more.

What are AI solutions for eCommerce?

AI solutions for eCommerce are software tools and systems that use machine learning, natural language processing, and predictive analytics to automate tasks. AI is a broad term for many technologies that, unlike traditional software, learn and improve from data over time.

For example, an AI-powered recommendation engine doesn’t just suggest pre-set product bundles. Instead, it studies a customer’s browsing habits, past purchases, and preferences to deliver personalized recommendations, increasing the likelihood of a sale.

Key benefits of AI tools for eCommerce

AI enhances three main areas of online business retail – sales and content marketing, customer service and personalization, and storefront management and scalability.

Here are the main benefits of AI in eCommerce:

• Automates repetitive tasks: AI helps with tasks like content creation, inventory management, listing editing, and order tracking.
• Improves customer experience: AI-driven chatbots, virtual assistants, product recommendations, and tailored purchase emails enhance customer service.
• Increases conversions and sales: Creates SEO-optimized content and personalized marketing messages, while predictive analytics refine targeting and drive sales.
• Strengthens decision-making: AI analyzes customer behavior, market trends, and competitor activity, helping businesses make informed choices and stay ahead.
• Optimizes inventory and pricing: Machine-learning algorithms enable AI to dynamically adjust pricing, manage inventory stock levels, and support other automation services.

When implementing AI tools, eCommerce businesses aim to reduce operational costs, refine marketing efforts, and deliver personalized customer experiences to increase conversions and drive long-term growth. When choosing AI solutions, focus on efficiency and cost-effectiveness.

25+ Top AI tools for eCommerce

AI is still relatively new, but the tech boom has leveled out, with many businesses finding valuable tools to improve employee workflows and optimize key infrastructure.

Here’s a detailed breakdown of 27 AI tools – including their functions, benefits, and use cases.

Marketing and sales optimization AI tools

1. Jasper

Jasper is a content generation tool designed to help businesses create high-quality, SEO-optimized text. It can generate product descriptions, blog posts, ad copy, and social media captions to produce content faster and improve search engine ranking potential.

Best for: Writing product descriptions, marketing content, and blog posts.

Key features:

• Generates SEO-friendly content for marketing and improved search rankings.
• Provides tone and style customization for brand consistency.
• Supports multi-language content creation for international markets.
• Integrates with Surfer SEO to improve search engine rankings.

Jasper helps eCommerce businesses scale content production without hiring additional writers. It can help maintain brand consistency and engage customers.

2. Persado

Persado is a marketing language optimization tool that helps businesses craft compelling ad copy, email subject lines, and landing page text. It analyzes customer behavior and sentiment to generate messages that increase engagement and conversions.

Best for: Optimizing marketing copy for user engagement.

Key features:

• Generates email subject lines, ad copy, and landing page content.
• Uses predictive analytics to determine the best-performing words.
• Adjusts messaging based on customer sentiment analysis.

Persado improves open rates, click-through rates, and conversions by analyzing trends and customer data, generating highly effective messaging tailored to customer emotions.

3. ChatGPT

ChatGPT is a popular AI chatbot and content assistant capable of generating various types of text, including product descriptions, landing pages, blog content, and marketing copy. It’s a powerful AI tool that seamlessly integrates with other solutions, such as retail chatbots.

Best for: Content creation and virtual assistance.

Key features:

• Generates content for product descriptions, blogs, and ad copy.
• Automates customer support responses through chatbot integration.
• Assists with writing emails, FAQs, and sales messaging.

Besides being a useful writing tool, ChatGPT can improve customer interactions by handling inquiries and reducing response times, freeing up human agents for complex issues.

4. Printify’s AI-driven product customization tools

Printify’s AI product customization tools help eCommerce merchants design unique print-on-demand products using an AI image generator and automation. These tools are part of our Product Creator software that helps create product designs and mockups for fulfillment.

Best for: Product design and fulfillment for print-on-demand stores.

Key features:

• Custom product designs for t-shirts, mugs, accessories, and more.
• Real-time product mockup previews before production.
• Integrates with eCommerce platforms like Shopify and Etsy.

For print-on-demand businesses, Printify’s AI helps increase product variety by generating custom product design ideas. The Printify Product Creator lets merchants prepare designs, enabling businesses to sell custom-print products through automated order fulfillment.

5. Canva Magic Studio

Canva’s Magic Studio is an AI-powered content assistant that helps businesses create marketing visuals, ad graphics, and social media posts. It lets eCommerce store owners design high-quality promotional materials without needing design expertise or a large budget to hire professionals.

Best for: Generating marketing graphics, promotional visuals, and ad creatives.

Key features:

• AI-assisted image generation and smart design suggestions.
• Creates visual content for social media posts, product banners, and email graphics.
• Provides instant copy suggestions for captions and marketing messages.
• User-friendly drag-and-drop editor for effortless design.

For online retailers, Magic Studio increases customer engagement by quickly creating eye-catching marketing materials. It simplifies content creation for ads, emails, and product promotions, ensuring consistent branding across all sales channels.

6. Copy.ai

Copy.ai is an AI writing assistant that generates text for marketing copy, ad text, product descriptions, and email content. It helps eCommerce businesses generate high-quality content quickly while maintaining brand consistency and persuasive messaging.

Best for: Writing marketing copy for websites, ads, and email campaigns.

Key features:

• Generates SEO-optimized ad copy, email sequences, and product descriptions.
• Offers templates for social media, blogs, and landing pages.
• Helps refine tone and style for brand consistency.

For eCommerce store owners, Copy.ai helps boost sales by delivering engaging and high-converting marketing content in minutes. It reduces writer’s block and ensures businesses maintain consistent, high-quality messaging across all platforms.

7. Crayon

Crayon is a competitive intelligence platform that tracks competitor marketing strategies, pricing changes, and website updates to provide actionable insights. It helps businesses monitor industry trends and refine their strategies based on real-time market data.

Best for: Competitive analysis and marketing strategy optimization.

Key features:

• Monitors competitor website changes, ad campaigns, and promotions.
• Provides real-time data on pricing adjustments in the market.
• Uses AI-driven insights to refine marketing campaigns.

Crayon helps online stores stay ahead of competitors by analyzing industry trends and pricing strategies. 

8. MarketMuse

MarketMuse is a search engine optimization (SEO) content tool that helps businesses improve their search engine rankings by identifying high-performing topics and content gaps. Based on dynamic keyword generation, MarketMuse gives you a formula for what to write.

Best for: SEO-driven content strategy and optimization.

Key features:

• Identifies keyword opportunities and topic gaps for SEO.
• Provides AI-generated content briefs for better optimization.
• Analyzes competitor content to find areas of improvement.

By analyzing keyword trends and customer preferences, MarketMuse helps optimize product pages, blogs, and landing pages for better search rankings and increased organic traffic.

9. Hostinger AI Assistant

Hostinger AI Writer is a content generation tool that helps create SEO-optimized website content, such as blog posts, landing pages, and product descriptions, specifically for online websites and eCommerce stores.                                                                                                                                                                    

Best for: Writing website content and product descriptions.

Key features:

• Generates SEO-friendly blog posts and product pages.
• Customizes content based on brand voice and industry-specific needs.
• Provides AI-assisted content formatting to enhance readability and structure.

By automating content creation, Hostinger AI Writer enables businesses to scale their websites efficiently, ensuring a steady flow of high-quality, optimized content.

10. Picsart AI Content Generator

Picsart AI Content Generator is a design and content creation tool that lets users and businesses create images, marketing visuals, and social media posts. It helps online retailers maintain a consistent brand presence across digital platforms.

Best for: Creating social media graphics and product marketing visuals.

Key features:

• Generates AI images for social media, ads, and product pages.
• Provides automated background removal and photo enhancement.
• Includes customizable templates tailored for eCommerce platforms.

By enhancing visual content, Picsart AI helpsdrive sales by making product listings more engaging and appealing. By implementing AI tools like Picsart, businesses can create personalized content that streamlines workflows, allowing them to focus on other key tasks.

11. Perplexity AI

Perplexity AI is a research assistant that helps companies gather insights, analyze market trends, and make data-driven decisions for marketing and sales. With its integrated API, it can also function as an AI shopping assistant, particularly through its Shopify integration.

Best for: Conducting market research and content strategy.

Key features:

• Uses artificial intelligence to analyze market trends and customer behavior.
• Provides instant news outlet insights for informed decision-making.
• Helps eCommerce businesses optimize product positioning and pricing strategies.

Perplexity AI guides decision-making by providing actionable insights based on real-time market trends. It optimizes marketing efforts and helps drive sales.

12. Justdone

Justdone is a content generator for businesses that need quick, high-quality text for marketing, customer service, and sales. Based on manual input prompts, it creates blog articles, email campaigns, and product descriptions for stores that need fresh content regularly.

Best for: Generating listing descriptions, ads, and marketing emails.

Key features:

• Uses artificial intelligence to generate SEO-friendly content.
• Provides pre-built templates for eCommerce platforms.
• Creates automated email sequences and product descriptions.

Justdone helps eCommerce companies scale content production without needing extra resources. Online stores can generate marketing messages, sales emails, and engaging product descriptions in minutes.

13. QuillBot

QuillBot is a writing and paraphrasing tool that helps writers and businesses refine and enhance marketing content, customer emails, and product listings. It restructures sentences, suggests better word choices, and corrects grammar to make content more professional and engaging.

Best for: Editing and refining listings, emails, and blogs.

Key features:

• Rewrites text while keeping the original meaning.
• Suggests synonyms and alternative phrasing for clarity.
• Checks grammar and improves content readability.

Clear, well-written descriptions help eCommerce websites rank higher in search results and increase customer satisfaction. Online retailers use QuillBot to make more persuasive product pages and improve customer interactions.

14. Writesonic

Writesonic is a writing tool that generates marketing copy, descriptions, blogs, and ad text. It uses natural language processing to create concise, engaging, and SEO-friendly content.

Best for: Writing eCommerce listing descriptions, blogs, and ads.

Key features:

• Creates SEO-optimized text for product pages, emails, and social media captions.
• Provides templates for ad copy and landing pages.
• Uses artificial intelligence to adjust tone and readability.

eCommerce platforms rely on Writesonic to create content that keeps messaging clear, persuasive, and search-friendly. It helps businesses increase conversion rates by having product pages communicate key features effectively.

Customer service AI tools

15. Zendesk AI

Zendesk AI improves customer service automation by using AI chatbots and machine learning algorithms to handle support tickets, live chat, and customer interactions.

Best for: AI-powered customer service and ticketing automation.

Key features:

• Uses natural language processing (NLP) to understand customer inquiries.
• Automates ticket management and chatbot responses.
• Provides sentiment analysis to improve support quality.

Automated customer service reduces wait times and operational costs. eCommerce businesses use Zendesk AI to provide quick, personalized responses, improving customer service and user retention.

16. Drift

Drift is a conversational marketing platform that connects businesses with potential customers in real time using chatbots and automated messaging. It helps qualify leads, assist shoppers, and improve conversions.

Best for: AI-powered live chat for customer engagement.

Key features:

• AI chatbots engage customers and answer inquiries instantly.
• Automates lead qualification and sales follow-ups.
• Personalizes customer interactions based on browsing behavior.

Drift reduces drop-off rates and improves the customer journey by offering live responses. It helps businesses boost sales by providing instant support to hesitant shoppers.

17. Chatfuel

Chatfuel is a no-code AI chatbot builder for Facebook Messenger, Instagram, and WhatsApp. It automates customer interactions, order tracking, and FAQ responses.

Best for: Automating AI-powered chatbots for social media and messaging apps.

Key features:

• Automates responses to customer questions and order updates.
• Integrates with Facebook, Instagram, and WhatsApp.
• Uses AI to deliver personalized recommendations.

eCommerce businesses use Chatfuel to offer 24/7 support, reducing manual customer service workload, while improving the customer experience through quick, accurate responses.

18. Intercom

Intercom is a customer messaging platform that combines AI-powered chatbots, live chat, and automated workflows to deliver personalized customer support.

Best for: Customer engagement and support automation.

Key features:

• AI chatbots manage live chat and support tickets.
• Custom chat flows respond to customer behavior and past purchases.
• Integrates with CRM and eCommerce platforms.

Online retailers use Intercom to improve response times and offer proactive support, making customer interactions more efficient and personalized.

Inventory and pricing management

19. Blue Yonder

Blue Yonder is an inventory and supply chain management tool that helps businesses predict demand, optimize stock levels, and prevent overstocking or stockouts.

Best for: Demand forecasting and inventory management.

Key features:

• Tracks sales trends to predict inventory needs.
• Prevents stock shortages and excess inventory.
• Automates inventory restocking based on demand.

Blue Yonder is a great eCommerce tool for reducing storage costs, preventing lost sales, and keeping inventory at optimal levels through automated tracking software.

20. Prisync

Prisync is a real-time competitor price tracking tool that helps businesses adjust their pricing strategies based on market trends and competitor pricing.

Best for: Competitive pricing intelligence and dynamic pricing.

Key features:

• Tracks competitor prices and adjusts pricing automatically.
• Uses machine learning algorithms to suggest pricing strategies.
• Provides pricing reports and analytics.

By analyzing real-time pricing trends, Prisync helps eCommerce businesses stay competitive with their pricing while maximizing profit margins.

21. Pricefx

Pricefx is a cloud-based pricing optimization tool that helps businesses set data-driven prices based on customer demand, competitor activity, and historical sales data.

Best for: Price optimization and revenue management.

Key features:

• Uses predictive analytics to recommend optimal price points.
• Adjusts prices dynamically based on market conditions.
• Integrates with major eCommerce platforms for automated pricing updates.

Pricing impacts conversion rates and revenue. Pricefx helps eCommerce websites find the right price balance to increase sales without sacrificing profitability.

Personalization tools

22. OptiMonk

OptiMonk is a website personalization tool that delivers targeted pop-ups, banners, and product recommendations based on customer behavior.

Best for: Personalizing shopping experiences.

Key features:

• Tracks visitor behavior to display relevant offers.
• Creates exit-intent pop-ups to reduce cart abandonment.
• Suggests product recommendations based on browsing history.

Personalized shopping experiences increase conversion rates. OptiMonk helps eCommerce businesses keep visitors engaged by displaying offers that match their interests.

23. Insider

Insider is a customer engagement platform that tailors marketing campaigns across email, SMS, push notifications, and the web, based on customer behavior.

Best for: Multi-channel marketing automation and personalization.

Key features:

• Segments customers by behavior and purchase history.
• Automates email, SMS, and push notification campaigns.
• Integrates with eCommerce platforms for omnichannel engagement.

Personalized marketing improves customer lifetime value. Insider helps eCommerce companies send relevant promotions, leading to higher engagement and repeat purchases.

Design and creativity tools

24. MidJourney

MidJourney is an AI image-generation tool that creates custom visuals from text prompts to generate ads, branding materials, and product designs for items like custom t-shirts without needing a designer.

Best for: AI-generated product images and branding.

Key features:

• Produces high-resolution images from text descriptions.
• Customizes visuals for marketing and product displays.
• Works for ads, social media, and product pages.

MidJourney helps eCommerce brands create unique visuals, eliminating reliance on stock photos. Using MidJourney is one of the easiest ways to generate AI images.

25. Adobe Firefly

Adobe Firefly is a promotional design tool that generates logos, banners, and social media graphics for businesses using AI-driven suggestions.

Best for: AI-assisted design and branding content.

Key features:

• Generates marketing images based on text prompts.
• Enhances branding visuals for ads and campaigns.
• Works with Adobe Creative Cloud applications.

Consistent, high-quality visuals increase brand trust. Firefly helps eCommerce businesses create professional graphics quickly.

26. Looka

Looka is a logo generator that creates custom brand identities based on user input.

Best for: Logo and branding design.

Key features:

• Generates unique logos based on preferences.
• Provides branding kits with fonts, colors, and templates.
• Creates ready-to-use marketing assets.

Strong branding helps eCommerce businesses stand out. Looka simplifies the process with AI-generated designs.

27. Runway

Runway is a video editing platform that automates motion tracking, background removal, and special effects for marketing videos.

Best for: AI-assisted video creation and editing.

Key features:

• Automates video effects and scene transitions.
• Enhances product videos with AI-generated visuals.
• Works for ads, product demos, and social media content.

Personalized video content increases engagement and conversions, leading to more sales and enhancing customer satisfaction. Runway helps brands create high-quality video content quickly.

How to choose the right AI tools for your eCommerce store?

With a growing number of AI technologies available, it’s important to focus on solutions that align with your business goals and integrate seamlessly with your existing systems. 

Consider these factors before choosing the right AI tool for your eCommerce platform: 

• Store size and sales volume

Small to medium-sized online store owners can focus on affordable AI eCommerce tools that automate repetitive tasks, such as AI-driven customer support chatbots and content generation.

Large-scale eCommerce store owners can invest in powerful AI tools that automatically integrate customer behavior analysis, pricing optimization, and supply chain management.

• Integration with existing platforms

Research whether the AI technology can integrate with your store’s eCommerce solution, such as Shopify, WooCommerce, or other platforms. AI-driven tools should sync with inventory management, marketing campaigns, and customer support systems.

• Budget constraints

AI solutions vary in cost, from free tools with basic functionality to high-end AI-powered platforms with premium features. Avoid overspending on unnecessary features, especially when free plans often already offer the tools you need.

• Ease of use and scalability

Not all AI technologies require technical expertise, but some eCommerce tools, like AI-powered chatbots, may need developer support for full customization. Stick with simple dashboards to assist with content creation, or invest in a tool that lets you scale automation.

• Data security and compliance

With AI handling customer data, transactions, and analytics, you have to comply with relevant data protection regulations such as GDPR and CCPA. Check that the AI-powered eCommerce platform protects sensitive information and aligns with data privacy.

Combine your AI solutions with Printify

Fine-tune your eCommerce business by integrating the best AI tools with Print on Demand. Printify offers seamless integration, no upfront costs, and access to a global print network.

Conclusion

AI is transforming how online businesses operate. It offers smarter ways to manage tasks from content and marketing to analysis and pricing. The right AI software automates key online store processes while reducing workload and maintaining a personalized shopping experience.

Adopt these technologies to stay ahead, but remember to focus on ways to improve efficiency and reduce costs instead of relying on new trends that might not always add adequate value.