A letter from Printify: New Improvements and upgrades

A letter from Printify: New Improvements and upgrades
Dear Printify User,

As Printify, our goal is to offer services that make it easier for you to make more money. This means we prepare everything we know you need to run your print on demand business. However, no journey worth taking is smooth sailing. 

That is why we welcome constant feedback from you, to recognize any issues you experience or services that may not be working at their best. Through this feedback, you let us know of a few challenges you were facing. And with the busy holiday season on the horizon, we knew we had to act fast. 

All through the year, we worked to improve the Printify platform and provide efficient and effective solutions. We are proud to announce that we made some changes.

A catalog of high-performing products

We evaluated our current catalog and made changes that will facilitate more reliable fulfillment times and ensure that the products delivered to your customers are of the highest quality. We realize that you will have a lot on your shoulders during the busy holiday season, with fewer customer complaints and issues to deal, you can focus on what matters most; keeping your business running and hitting all your business goals for the year. Here’s what we did: 

For starters, most printing facilitates stock up on popular color variants in favor of less popular ones, causing a delay in the entire order when out of stock. Then there are products with higher than average production times and reprint ratios, while some color variants are harder to print on for technical reasons. 

These products often raise a lot of production concerns. We consulted on whether these options were worth the trouble and settled on the negative. Which led to the decision to remove them from the catalog.

Picking your perfect print provider is now easier

print on demand print provider network

From now on, before picking a print provider for your product, you will see the print provider’s current ranking indicated next to their name. The Print Provider Ranking is a new rating system for all Printify print providers, based on Product Reprint Ratio, Delayed Production Time Ratio, and User Reviews.

Before, we had laid out different variables to help you pick the best-suited print provider for your business. However, these didn’t include one of the most reliable variables, a true and tested review from fellow entrepreneurs. Service and product reviews from actual users are the best way to guarantee that you’re making the right choice. We then apply the Product Reprint Ratio and Delayed Production Time Ratio to determine the score.

This Print Provider Ranking is re-calculated daily for each product based on the updated data we receive.

We also added a built-in function that allows you to leave a review on all your sample orders. These reviews are taken into consideration for the Print Provider Ranking.

Our goal is to take away the guesswork when choosing print providers, manage performance expectations and ensure you have all the tools to get the best service.

We made upgrades for faster shipping times

Aside from quality products, swift shipping times are very important in generating trust, cultivating brand loyalty and retaining customers. If these things fail, they heavily impact your brand’s perception which can be detrimental to the success of your print on demand business. That is why when you shared feedback that this was an on-going challenge, we sprung into action to find a solution.

We are excited to announce that our most popular Print Providers in the US, have upgraded their shipping suppliers to USPS and Asendia. This shift is going to improve the shipping times for both domestic and international fulfillment. 

Below are the shipping times for USPS and Asendia:
  • Before: 3 – 7 business days
  • Now: 2 – 5 business days
  • Before: 15 – 30 business days
  • Now: 10 – 18 business days

After testing countless shipping suppliers, we are confident that the changes implemented will have a significant impact on shipping times.

More to come…

The quest for perfection is a continuous process. We plan to implement more significant improvements down the line. We know the stakes are pretty high for the holiday season, as it is is one of the busiest sale seasons of the year.

We hope that the changes are just what you need to ease your mind as you continue to build your brand. We ask that you keep sharing your feedback with us because this is the only way we can keep delivering improvements that you need. When we work together, we succeed. Happy holidays!

Always at your service,
The Printify Team

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  1. Carolyn Waters
    August 3

    We need a better variety of products to choose from, like Cafe Press has. We need a Curvy Woman Tshirt Replacement (unless it is coming back) and one with a V neck. I am glad printers are starting to catch up since Covid.

  2. Brandon
    August 3

    How can we request product catalog updates?

  3. Kyle Lucas
    July 12

    Add me to the seemingly endless list of people who are not even close to being satisfied with Printify and their team of ghosts “working very hard” in their “customer service” department. For me personally, Printify is the only print on-demand company that I’ve integrated with my Etsy shop. And who would have thought that my hard work and thousands of hours invested into my business would actually have a strong negative impact? Well, I started receiving a lot of orders for tshirts, and as of right now, there are currently orders that are 40 DAYS OVERDUE, and I actually have more overdue orders that Printify has seemingly forgotten about entirely, than I have successful completed and fulfilled orders. And that is a recipe for a lot of unhappy customers who I have to take crap from on a daily basis. Oh, did I mention that the amount of orders that have requested to be cancelled altogether is increasing by the day. There’s absolutely no excuse for this BS. Stick all that COVID-19 hogwash up your 🅰️💲💲… That excuse, because let’s be honest, COVID-19 is no longer a reasonable explanation for the delays in production and shipping… Printify has been using COVID-19 as an excuse to try and justify the fact that their entire business operation has seemingly been shut down. I’ve been paying the $29 a month for Printify’s “services”… Thanks to them and their stellar support, my small business is hemorrhaging severely. Thanks guys… I owe you BIG TIME!!

  4. Not a Happy Camper
    July 4

    I must say that I am extremely frustrated with Printify and am regretting not using Printful. Uploading a product to my Shopify store, in the beginning, went at a pace that was acceptable – good even. It now take several hours for your system to upload 1 t-shirt and quite often after that period you get “Product did not upload, please try again.” At this point, I am not sure I will be able to upload all the product by my launch date. Seriously, I tried today and I was 554 in the queue. The number slowly went down then it started to increase dramatically… went down a few number and then back up… I mean, how do you lose your place in queue? Is it that premium member go ahead of non-premium members. If that is the case just tell me – I’ll pay. Of course, the worst part is you publish ZERO phone number to call. No chat support, no forum support… a hidder email address… that was not answered. What are we? back in the 70’s before internet technology? Get with the times already. You seem to have a good thing here, please invest in the proper customer support and infrastructure.

  5. Frustrated Customer
    May 19

    It is extremely difficult to communicate with Printify. Response are very slow. But, when you do receive a response, it’s generally one sentence that doesn’t assist your question. They shove “help” articles down your throat that again don’t answer the problem. Stop, just stop, with the “delays because of this or that”. Either you’re in business or you’re not. Decide. Quickly. Fix the communication and maybe, just maybe, you’ve got something here.

  6. Debbie
    May 8

    I have had absolutely the worst experience with Printify. I am thinking of changing to Printful because of it! I created my Etsy store, but did not realize that I could not change the skus and descriptions in Etsy because it would affect my customer’s ability to order. There is no information anywhere in Printify that discusses this problem. I thought that the two platforms were interchangeable. I had two people order products, and they just sat in Etsy for days until I realized that I had to find out what went wrong. I was instructed to manually place the orders, which I did on April 29th. They went into production the next day…so now 4 days have passed after the original orders were placed in Etsy. I checked today, May 7th, and it says that my orders are 1 day into production!!! They should have shipped 7 days ago! I also had a customer who put in a wrong zip code for his order. I was not notified that there was a problem via email, and I was told that noone gets notified of a problem like this until 7 full days have passed! What? Why? This is ludicrious. I am a busy person, and I cannot get on Printify every single day. I expect my partner, Printify, to let me know if there is a problem. But instead I get a well you should have done this or that…where does it tell me these things. I truly feel that they don’t care about their customers, and that they set people up to fail! They know that reviews depend largely on timely shipments, but now my customers won’t get their products for close to a month!! This is just a very dysfunctional company to work with. Not only that if I email a question, I get responses from a myriad of representatives, most of whom are saying the same thing!! Sometimes I have gotten a response weeks…yes weeks later! What? What kind of mess is that? I am now exploring other Print on Demand Companies! The stress is just too much! I expect a partner in a company who is going to help me be successful by helping me get orders out as quickly as possible. I don’t need some old domineering school marm shaking their finger at me telling me well you shouldn’t have done this or that, when there are no instructions pertaining to this or that on the website to begin with!

  7. Renee Turunen
    November 16

    I just recently had the worst experience with The Dream Junction as a print provider. They not only took almost 3 weeks to send the product but when it finally shipped the timeline was not as detailed as other providers. Are they part of this improvement plan? Just want to ensure others don’t have their store and reputation fall into this pit.

  8. Providence D Hogan
    November 15

    I had no idea about the all over printed tees! This really needs to be part of the t-shirt’s name. Please?

  9. Ricky Mobby
    November 15

    You took my comments on ranking print providers seriously. Now what about zoom function on the edit page… non mac user.

    1. Elina Stafecka
      November 15

      Ricky, yes we did it together – thank you for valuable feedback. 🙂 We will look into the things you mentioned too.

      Wishing all the best,
      Printify team

  10. Anon
    November 15

    Great update! It would be great if there are more mock ups for the products!

  11. Luba
    November 14

    I wish there was a way to communicate to/with the vendor/print provider. Perhaps you can provide a way? Also, is there a way to see (and leave) customer reviews of the printers? Thanks!!

    1. Elina Stafecka
      November 15

      Luba, thank you for your feedback. Yes, we will look into it!

      Wishing all the best,

  12. Gustavo A Oduber Jr
    November 14

    It would be great to have my company logo on the labels of fashion and sports wear…Thank you…my company only uses Printify exclusively as print-on-demand service….

    1. Elina Stafecka
      November 15

      Gustavo, thank you for your feedback. We really appreciate it. + We will look into things you mentioned!

  13. Mike
    November 14

    I wanna do stripes from the very top to the very bottom of the shirt. Is there a way to accomplish that?

    1. Elina Stafecka
      November 15

      Mike, have you tried our all-over-print shirts? For example, Unisex AOP Cut& Sew tee – https://printify.com/app/products/281/generic-brand/unisex-aop-cut–sew-tee

  14. Jan
    November 14

    Can I sell thru printify or do I have to use Shopify or another platform?

  15. Kevin O'Brien
    November 14

    It’s been a great partnership so far and I always appreciate anything that helps me/us succeed. Thanks!

    1. Elina Stafecka
      November 15

      Kevin, you’re the best. We really appreciate your support. 😉

  16. Adam
    November 14

    This is great, so excited to launch our store with these implemented changes! Appreciate the hard work and communication.

    1. Elina Stafecka
      November 15

      Adam, thank you so much! We really appreciate your support.

  17. Marko
    November 14

    That is something we have all been waiting for! Good job Printify!

    1. Elina Stafecka
      November 15

      Thank you, Marko! We really appreciate your support.


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