A Letter From Printify: New Improvements and Upgrades
Dear Printify User,
As Printify, our goal is to offer services that make it easier for you to make more money. This means we prepare everything we know you need to run your print on demand business. However, no journey worth taking is smooth sailing.
That is why we welcome constant feedback from you, to recognize any issues you experience or services that may not be working at their best. Through this feedback, you let us know of a few challenges you were facing. And with the busy holiday season on the horizon, we knew we had to act fast.
All through the year, we worked to improve the Printify platform and provide efficient and effective solutions. We are proud to announce that we made some changes.
A Catalog of High-Performing Products
We evaluated our current catalog and made changes that will facilitate more reliable fulfillment times and ensure that the products delivered to your customers are of the highest quality. We realize that you will have a lot on your shoulders during the busy holiday season, with fewer customer complaints and issues to deal, you can focus on what matters most; keeping your business running and hitting all your business goals for the year. Here’s what we did:
For starters, most printing facilitates stock up on popular color variants in favor of less popular ones, causing a delay in the entire order when out of stock. Then there are products with higher than average production times and reprint ratios, while some color variants are harder to print on for technical reasons.
These products often raise a lot of production concerns. We consulted on whether these options were worth the trouble and settled on the negative. Which led to the decision to remove them from the catalog.
Picking Your Perfect Print Provider Is Now Easier
From now on, before picking a print provider for your product, you will see the print provider’s current ranking indicated next to their name. The Print Provider Ranking is a new rating system for all Printify print providers, based on Product Reprint Ratio, Delayed Production Time Ratio, and User Reviews.
Before, we had laid out different variables to help you pick the best-suited print provider for your business. However, these didn’t include one of the most reliable variables, a true and tested review from fellow entrepreneurs. Service and product reviews from actual users are the best way to guarantee that you’re making the right choice. We then apply the Product Reprint Ratio and Delayed Production Time Ratio to determine the score.
This Print Provider Ranking is re-calculated daily for each product based on the updated data we receive.
We also added a built-in function that allows you to leave a review on all your sample orders. These reviews are taken into consideration for the Print Provider Ranking.
Our goal is to take away the guesswork when choosing print providers, manage performance expectations and ensure you have all the tools to get the best service.
We Made Upgrades for Faster Shipping Times
Aside from quality products, swift shipping times are very important in generating trust, cultivating brand loyalty and retaining customers. If these things fail, they heavily impact your brand’s perception which can be detrimental to the success of your print on demand business. That is why when you shared feedback that this was an on-going challenge, we sprung into action to find a solution.
We are excited to announce that our most popular Print Providers in the US, have upgraded their shipping suppliers to USPS and Asendia. This shift is going to improve the shipping times for both domestic and international fulfillment.
Below Are the Shipping Times for USPS and Asendia:
- Before: 3 – 7 business days
- Now: 2 – 5 business days
- Before: 15 – 30 business days
- Now: 10 – 18 business days
After testing countless shipping suppliers, we are confident that the changes implemented will have a significant impact on shipping times.
More to Come…
The quest for perfection is a continuous process. We plan to implement more significant improvements down the line. We know the stakes are pretty high for the holiday season, as it is is one of the busiest sale seasons of the year.
We hope that the changes are just what you need to ease your mind as you continue to build your brand. We ask that you keep sharing your feedback with us because this is the only way we can keep delivering improvements that you need. When we work together, we succeed. Happy holidays!
Always at your service,
The Printify Team
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Please add a possibility to upload different design variations for different t-shirt sizes, the same way you allow having different variations for different colors. It’s a real deal breaker when choosing between Printify and your main competitor.
The problem is the following. When I choose Monster Digital with their 15x19in print area, it looks great on L and larger shirts, but it doesn’t look good on M and smaller. And I have no possibility to scale it down myself.
And if I choose your competitor with their max 12×16 print area, it looks great on M and they allow creating a smaller variation for S size, but it looks too small on L and larger. This means that whatever printing provider I choose, this will leave a part of my customers not 100% happy.
If only I had a possibility to upload a smaller design for smaller t-shirt sizes on Printify, this would totally knock your competitor out of the equation.
Thank you for your feedback! I will pass this on to our responsible team for consideration.
As for what you described, while we don’t offer the option to add different design variations for different T-shirt sizes, mostly all of our print providers do automatic scaling. This means, that you add one design, and it will be automatically scaled accordingly to the shirt size.
For example, you add a design that will be in the middle of the shirt. Our print providers will automatically scale the design, so it looks proportionally the same on L, as well as on S. In other words, they will make sure that you won’t end up with S size shirt, that has a design meant for size L.
I believe Monster Digital is the only print provider at the moment, who doesn’t scale the designs.
In case you have further questions or want to clarify this, reach out to our merchant support team, and they will assist accordingly.
I’m new to Printify and I must say that I find it very frustrating that I can’t zoom in on my design. Please add that to any upcoming improvements.
Thank you, Paulette, for your feedback! I will forward this to our specialized team for consideration.
I’m having trouble aligning files, it would be helpful if I could zoom on the product.
Why can’t I reach anyone by phone??? Ridiculous!
Hi Sheril, feel free to contact our support via email – [email protected] or here – https://printify.typeform.com/to/Kg2pYF
is there any particular reason why i continue to get “Sorry, we couldn’t publish this product, please try again” the design is made, but will not let me post? anyone else have that problem (using SwiftPOD)
We need a better variety of products to choose from, like Cafe Press has. We need a Curvy Woman Tshirt Replacement (unless it is coming back) and one with a V neck. I am glad printers are starting to catch up since Covid.
How can we request product catalog updates?
Just let someone from our team know what you’d like to see added to our Catalog, and we will consider it!
I had no idea about the all over printed tees! This really needs to be part of the t-shirt’s name. Please?
Hi there! You can check our AOP Clothing for every single All Over Print item that we offer.
You took my comments on ranking print providers seriously. Now what about zoom function on the edit page… non mac user.
Ricky, yes we did it together – thank you for valuable feedback. 🙂 We will look into the things you mentioned too.
Wishing all the best,
Great update! It would be great if there are more mock ups for the products!
I wish there was a way to communicate to/with the vendor/print provider. Perhaps you can provide a way? Also, is there a way to see (and leave) customer reviews of the printers? Thanks!!
Luba, thank you for your feedback. Yes, we will look into it!
Wishing all the best,
It would be great to have my company logo on the labels of fashion and sports wear…Thank you…my company only uses Printify exclusively as print-on-demand service….
Gustavo, thank you for your feedback. We really appreciate it. + We will look into things you mentioned!
I wanna do stripes from the very top to the very bottom of the shirt. Is there a way to accomplish that?
Mike, have you tried our all-over-print shirts? For example, Unisex AOP Cut& Sew tee – https://printify.com/app/products/281/generic-brand/unisex-aop-cut-sew-tee
Can I sell thru printify or do I have to use Shopify or another platform?
Hello there! You will need to connect a sales channel, so your products would be available for potential customers. On Printify, of course, you can manually fulfill orders, however your account can only be accessed by you.
It’s been a great partnership so far and I always appreciate anything that helps me/us succeed. Thanks!
Kevin, you’re the best. We really appreciate your support. 😉
This is great, so excited to launch our store with these implemented changes! Appreciate the hard work and communication.
Adam, thank you so much! We really appreciate your support.
That is something we have all been waiting for! Good job Printify!
Thank you, Marko! We really appreciate your support.