PRINTIFY QUALITY IMPROVEMENT PROGRAM TERMS AND CONDITIONS
Version: 1.00Effective Date: March 1, 2026
These Printify Quality Improvement Program (“QUIP”) Terms and Conditions (“QUIP Terms”) stipulate Printify’s rules of Provider’s participation in QUIP and its goals.
1. General
Capitalized terms not otherwise defined in these QUIP Terms have the meanings given in the respective On-Demand Supply Agreement between Provider and Printify (“On-Demand Supply Agreement”). By electing to participate in QUIP, Provider acknowledges that it accepts and agrees to be bound by these QUIP Terms. Printify may revise these QUIP Terms from time to time in accordance with the relevant provisions of the On-Demand Supply Agreement.
2. Purpose of QUIP
QUIP is intended to improve the End Customer satisfaction and reduce the number of refunds and reprints arising from quality concerns. QUIP will (i) provide comprehensive quality guidelines to Providers, (ii) enable appropriate monitoring of Providers’ current quality performance, and (iii) offer Providers the support and guidance needed to continuously improve quality.
3. Printify Quality Requirements
Provider shall perform its contractual obligations in accordance with the Printify Quality Requirements published at https://printify.com/wp-content/uploads/2022/09/Printify-Quality-Standard.pdf, as such requirements may be changed and/or amended by Printify from time to time (the “Printify Quality Requirements”). Printify will notify Provider in writing of any significant changes to the Printify Quality Requirements.
4. Printify CXM
Provider’s performance is assessed through Printify’s Customer Experience Management (“CXM”) program based on the key performance indicators (“KPIs”) described below.
- Key Performance Indicators. Provider’s performance is measured using the following KPIs, which are reported weekly:
- Defects & Issues (D&I): items with reported quality issues vs. items delivered. Measured weekly and based on refunds and/or reprints requested by merchants and accepted by Provider.
- SLA Compliance: items produced within applicable SLAs vs. items produced.
- Quality Samples: Printify’s internal score based on the performance of blueprint samples ordered.
- Product & Print Quality Rating: reviews received regarding print and product quality (rated 1 to 5).
- Shipping Pre-Transit Complaints: items with reported issues relating to lost packages pre-transit vs. items fulfilled.
- CXM Thresholds. The KPIs shall be reported weekly to Provider, and Provider will be ranked according to the following three quality thresholds (the CXM score and thresholds are determined at Printify’s sole discretion)
- Exceptional/Green. Top-tier Provider offering best-in-class experience to Merchants.
- Mediocre/Amber. Provider delivering a performance level that is tolerated as Provider complies with the bare minimum quality standard.
- Very Bad/Red. Provider is not complying with Printify’s standards and must improve.
Rating | Defects & Issues | SLA compliance | Shipping Pre-Transit Complaints | Quality Samples | Product & Print Quality Rating | Performance Score |
|---|---|---|---|---|---|---|
Exceptional | 0.00% to 0.50% | 90% to 100% | 0.00% to 0.10% | 90% to 100% | 4.70 to 5 | 9 to 10 |
Mediocre | 0.50% to 1.00% | 80% to 90% | 0.10% to 0.25% | 80% to 90% | 4.25 to 4.70 | 7.5 to 9 |
Very Bad | > 1.00% | < 80% | > 0.25% | < 80% | < 4.25 | < 7.5 |
5. QUIP Process
- QUIP Process. Providers are monitored in accordance with the CXM thresholds described above. If a Provider is assessed as Very Bad/Red for four (4) consecutive weeks, Printify will include that Provider in Printify’s QUIP process (the “QUIP Process”). Upon inclusion, Printify and Provider will cooperate in good faith to identify the underlying quality issues, and Provider will prepare and implement a performance improvement plan.
- Printify Support. Printify’s support during the QUIP Process may include (i) on-site visits to Provider’s facilities, (ii) providing detailed improvement recommendations, and (iii) support from Printify quality specialist personnel.
- Restricted Visibility. For thirty (30) days following inclusion in the QUIP Process, Provider will have restricted/low visibility status on Printify’s Platform. The scope and consequences of restricted visibility status will be determined by Printify in its sole discretion.
- 30-Day Review. After thirty (30) days from Provider’s inclusion in the QUIP Process, Printify will review Provider’s performance:
- If Provider’s score has improved to at least Mediocre/Amber, Provider will be removed from the QUIP Process and may resume normal operations on Printify’s Platform.
- If Provider’s score remains Very Bad/Red, Provider may be suspended from Printify’s Platform and will not have the opportunity to offer its products to Merchants. Printify may also unilaterally de-list specific products or Provider’s entire catalog, and may exercise any other rights under the Agreement.
- 60-Day Review. After sixty (60) days from Provider’s inclusion in the QUIP Process, Printify will again review Provider’s performance:
- If Provider’s score has improved to at least Mediocre/Amber, Provider will be removed from the QUIP Process and may resume normal operations on Printify’s Platform.
- If Provider’s score remains Very Bad/Red, Provider will be suspended from operations on Printify’s Platform and Printify may decide to de-board Provider from Printify’s Platform, in each case in addition to any other rights under the Agreement.
