We’re looking for a

Support Training Manager

Service & Support

Riga

Printify is a high-growth, print-on-demand platform that connects e-commerce merchants and print-on-demand manufacturers. We work in a fast-paced and ever-developing industry with endless growth opportunities.
Merchant Support is the largest and fastest-growing squad in Printify. As such, we are looking for an experienced, responsible, and hard-working training manager to join our efforts in taking over the print-on-demand industry. You would work in an international environment with talented teammates in a casual atmosphere. As an MS training manager, you would lead a team of training coordinators. The mission would be to design engaging ways to train agents using data-driven decisions to improve the quality of training programs while providing stellar support for Printify merchants.
Your responsibilities
  • Work with the Merchant Support and any external e-learning platforms to develop new courses and improve existing ones when/if needed
  • Drive efficiency improvements in the MS training programs
  • Manage, design, develop, coordinate, and conduct training programs
  • Define clearly documented learning objectives, create content, define learning activities
  • Analyze the quality and effectiveness of training programs and make data-driven decisions toward improvements
What you need
  • A meticulous, structured, and organized way of doing things
  • Ideally (but not necessary) previous leadership experience
  • Ability to visualize, articulate, conceptualize, and solve problems using available data and observations
  • Experience with various training methods, including on-the-job coaching, mentorship programs, and e-learning
  • Experience with different projects, including management training and soft-skills development
  • To be familiar with the training coordinators, equipment, and educational material requirements for each training
What we offer
  • Stock options so you own a part of Printify
  • Career development opportunities – mentorship, internal meetups & hackathons
  • Learning budget as a % of your annual salary
  • Health insurance to support your well-being (in Latvia and Estonia)
  • Modern & ergonomic office space in Printify House in Riga
  • Access to gym in Printify House 
  • Free food in Printify House: breakfast, snacks, and Friday lunch 

We offer international relocation support for international candidates who wish to work in Riga. Printify covers relocation costs, helps with immigration processes, housing and more.
Our team
  • Printifyers come from more than 20 countries
  • Our team has grown to more than 300 team members (and growing!)
  • We are the 15th America’s fastest-growing company in 2020 (Financial Times) 
  • Our team has achieved 3.5x year-over-year growth

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Join Printify as Support Training Manager