We’re looking for a

Support Training Coordinator

Service & Support

Riga

Printify is a high-growth, print-on-demand platform that connects e-commerce merchants and print-on-demand manufacturers. We work in a fast-paced and ever-developing industry with endless growth opportunities.
Merchant Support is the largest and fastest-growing squad in Printify. As such, we are looking for an experienced, responsible, and hard-working training coordinator to join our efforts in taking over the print-on-demand industry. You would work in an international environment with talented teammates in a casual atmosphere. As a support training coordinator, you would work alongside fellow training coordinators. Your mission would be to facilitate and coordinate the best training programs for our agents and other Printify team members. Your focus would be to consistently work together with the training team to improve the quality of the training and with that assist merchant support in providing excellent support to our merchants.
Your responsibilities
  • Work with the Merchant Support team and any external e-learning platforms to develop new courses or improve existing ones when/if needed
  • Developing, coordinating, and conducting training programs
  • Coordinate training planning and logistics
  • Measure attendance and impact of training at different levels and provide suggestions for improvement to the management team and any other relevant stakeholders
  • Ensure ideal conditions for the delivery of the training
  • Analyze the quality and effectiveness of our training programs and make data-driven decisions on improvements 
  • Manage and maintain in-house training facilities and equipment
What you need
  • A meticulous, structured, and organized way of doing things
  • A “calm in the eye of the storm” attitude style. You thrive under pressure
  • Ability to visualize, articulate, conceptualize, and solve problems using available data and observations to identify problem root causes
  • Ideally (but not necessary) experience with various training methods, including on-the-job coaching, mentorship programs, and e-learning
  • To be familiar with the other training coordinators, equipment, and educational material requirements for each training
  • Ability to identify, plan for and apply different strategies and techniques to achieve learning objectives based on audience, topic, and circumstances
  • Ability to apply different facilitation skills according to the audience; you’re flexible
What we offer
  • Stock options so you own a part of Printify
  • Career development opportunities – mentorship, internal meetups & hackathons
  • Learning budget as a % of your annual salary
  • Health insurance to support your well-being (in Latvia and Estonia)
  • Modern & ergonomic office space in Printify House in Riga
  • Access to gym in Printify House 
  • Free food in Printify House: breakfast, snacks, and Friday lunch 

We offer international relocation support for international candidates who wish to work in Riga. Printify covers relocation costs, helps with immigration processes, housing and more.
Our team
  • Printifyers come from more than 20 countries
  • Our team has grown to more than 300 team members (and growing!)
  • We are the 15th America’s fastest-growing company in 2020 (Financial Times) 
  • Our team has achieved 3.5x year-over-year growth

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Join Printify as Support Training Coordinator