We’re looking for a
Senior Customer Support Specialist
Printify is a print-on-demand platform that connects e-commerce merchants and print-on-demand manufacturers.
Interesting facts about Printify
- 24th fastest growing American-based company, 2019 (Inc. 5000)
- #1 Startup in Latvia (Zimolu tops 2018, 2019)
- 80% of business is done in the USA
- 4.5x year-over-year growth
- On the way to reach $100M in annual sales
- 130 awesome people team
We are looking for a responsible and hard-working new team member to join our journey taking over the Print on Demand industry. You would work in an international environment with cool teammates and a casual atmosphere. If you have excellent English communication skills, you are a natural born problem solver and consider yourself a people person – this is the place for you!
- Communicating with customers through live chats and emails;
- Helping merchants to set up their online stores and create their first products;
- Providing merchants with all the necessary information regarding Printify and POD;
- Assisting merchants with order-related and account-related issues;
- Building and maintaining efficient communication with existing and new customers and Print Partners.
What you need
- You have excellent written and verbal English;
- You are willing and able to learn a lot and quickly;
- You are open minded and ready to work in a team and on your own;
- You are a fast typer and are good with computers;
- You have previous customer support experience (minimum 2 years).
What we offer
- A full-time job with a flexible schedule (on average 5 Morning, 7 Evening and 8 Night shifts per month);
- Amazing workplace culture with a flexible work schedule
- Stock Options so you own a part of Printify
- Health Insurance to support your well-being
- Career development and growth through training such as events, conferences, and mentorship
- Modern office in the center of Riga
- Free Food: breakfast, snacks, and Friday lunch