We’re looking for a

Merchant Support Manager

Riga, Latvia

Operations at Printify

At Printify, Merchant Support Manager will be responsible for designing and managing our support technology stack, with the objective of delivering an excellent customer experience as efficiently and reliably as possible. We are looking for Merchant Support Manager to help our customer support team to meet Printify rapid growth targets

Your responsibilities

  • You will design and manage our support technology stack 
  • You will build an essential part of overall customer experience and it’s strategy
  • You will identify opportunities to improve the speed, quality, efficiency, effectiveness and customer experience of those processes using data and insights
  • You will propose improvement recommendations using different toolset, integrations or product redesign
  • You will collaborate closely  with product & engineering teams to understand current support process

What you need

  • At least 3 years of experience in management consulting, operations, technology or related field
  • You are familiar with using online customer support tech stack tools, e.g. Zendesk, Intercom, Drift etc
  • Be at Your core- data-driven and problem solver
  • Ability to solve new problems with new solutions 
  • You are action, goal and result- oriented and act with a sense of urgency
  • Willingness to deliver utmost excellent customer service and experience 
  • Excellent communication and persuasion skills

What we offer

  • An amazing workplace culture with a flexible work schedule
  • Stock options, for a chance to own a share of the Printify Company
  • Health Insurance to promote your Well-Being
  • Career development and personal growth through several special events, conferences, and mentorships
  • A modern office, located in the center of Riga, with free employee parking.
  • Delicious food; breakfast, snacks, and a team lunch on Friday’s

Join Printify as Merchant Support Manager