At Printify, we are passionate about research, and the needs of our customers are at the heart of our philosophy, and everything we do. We are looking for a visionary UX Research leader to help us drive our customer experience strategy forward and nurture a culture of user-centric design. As a Head of Research at Printify, you will lead a team of UX researchers to provide critical insights that will inform Printify’s product development and strategic decisions. If you have a vision of how to sustainably scale research to support a fast growing, dynamic organization, we are excited to have you on board.
Your responsibilities
- Develop and execute strategies to enhance the research scalability and impact;
- Create and maintain alignment between research and the product teams, by defining and prioritizing the research needs;
- Manage the operational aspects of research to support researchers in planning and conducting quality research at scale;
- Establish a process for continuous insights sharing across the organization;
- Enable non-researchers to apply user-centered approach in their decision making, by organizing initiatives for sharing knowledge on research methods and procedures;
- Drive innovation by promoting new approaches to conducting research and socializing the research findings.
What you need
- Degree in HCI, Behavioral Sciences, Research, Psychology, or equivalent experience in the field;
- At least 3 years of demonstrated experience of leading a User research team in a consultancy, agency or in-house setting;
- Strong user-focused product design sensibility;
- Expert knowledge and command of user research and data analysis tools;
- Strong written & verbal English communication skills;
- Practical experience in contributing to all stages of the product development lifecycle by using a variety of UX research methods (qualitative and quantitative).
What we offer
- Stock options so you own a part of Printify
- Career development opportunities – mentorship, internal meetups & hackathons
- Learning budget as a % of your annual salary
- Flexible work schedule, start your workday between 7AM and 11AM
- Option to work remotely
- Health insurance to support your well-being (in Latvia and Estonia)
- Modern & ergonomic office space in Printify House in Riga
- Access to gym in Printify House
- Free food in Printify House: breakfast, snacks, and Friday lunch
We offer international relocation support for international candidates who wish to work in Riga. Printify covers relocation costs, helps with immigration processes, housing and more.
Our team
- Printifyers come from more than 20 countries
- Our team has grown to more than 400 team members (and growing!)
- We are the 15th America’s fastest-growing company in 2020 (Financial Times)