We’re looking for a

Head of Merchant Support

Riga, Latvia

Operations at Printify

At Printify, The Head of Merchant Support (MS) balances MS strategy with delivery and champions for people management, performance management, and talent agendas, enabling excellence in MS delivery, upholding a Merchant – centric focus and mind-set of surpassing departmental expectations. The Head of MS oversees cost-effectiveness, productivity, and the provision of merchant support procedures that nurture continuous improvement.

Main Challenges
  • Ensure that for Squad next 12-month OKRs are up to date
  • Executing upon agreed annual Squad OKRs 
  • Build and maintain a positive and productive environment
  • Tirelessly strive for productivity improvements by analyzing performance data,  implementing procedures, tools, and training
  • Proactively share Support data and key findings with other Squads within Printify to improve the product or company overall performance
    • Giving sign-offs on merchant facing projects
    • Sharing key Merchant raised concerns and findings with other teams
Experience expectations
  • Excellence obsessed leader
  • Data-driven & Tech Savvy
  • Team Builder & performance-oriented
  • Fluent English and great presentation skills
  • Previous experience leading real-time multi-tier contact center with 50+ agents

What we offer

  • Amazing workplace culture with a flexible work schedule
  • Stock Options so you own a part of Printify
  • Health Insurance to support your well-being
  • Career development and growth through training such as events, conferences, and mentorship
  • Modern office in the center of Riga
  • Free Food: breakfast, snacks, and Friday lunch
  • International relocation support for international candidates; we cover relocation costs, help with immigration processes and housing

Join Printify as Head of Merchant Support