We’re looking for a

Customer Support Specialist

Service & Support

Riga

We are looking for a responsible and hard-working new team member to join us in our journey of taking over the POD industry. As a support specialist, your work would be designed in a (full-time) shift based schedule with the opportunity to work on site or remote. You would work in an international environment with cool teammates and a casual atmosphere. If you have excellent command in English and great communication skills, you’re a natural-born problem solver and you consider yourself a “people person” – this could be the place for you!

Your responsibilities
  • Communicating with customers through live chats and emails
  • Helping merchants set up their online stores and creating their first products via email & chat
  • Providing merchants with all the necessary information about Printify and POD
  • Assisting merchants with order-related and account-related issues
  • Building and maintaining efficient communication with existing/new customers and Print Partners
What you need
  • Excellent written and verbal English skills
  • Flexibility & open-mindedness to consistently learn new things
  • An empathetic & patient mindset
  • Readiness to work in a team setting and/or on your own
  • Tech-savviness & a good speed behind the keyboard
  • Ideally, previous customer support work experience (but it’s not mandatory)
  • Availability to work in shifts

What we offer
  • Career development opportunities – mentorship, internal meetups & hackathons
  • Learning budget as a % of your annual salary
  • Opportunities to work in Riga and Tallinn, with the option to work from home.
  • Health insurance to support your well-being (in Latvia and Estonia)
  • Modern & ergonomic office space in Printify House in Riga
  • Access to gym in Printify House 
  • Free food in Printify House: breakfast, snacks, and Friday lunch 
Our team
  • Printifyers come from more than 20 countries
  • Our team has grown to more than 400 team members (and growing!)
  • We are the 15th America’s fastest-growing company in 2020 (Financial Times) 

Join Printify as Customer Support Specialist