We’re looking for a

Customer Success Manager (Vietnam)

Sales & Partnerships

Hanoi

The success of our customers means success for us. And for us, that means providing an outstanding, value adding merchant experience at all times. To facilitate this, we are looking for a Customer Success Manager to join our Customer Success and Sales team. Your role as a CSM is to help high-growth, high-volume merchants be successful on the Printify platform by facilitating the use of the platform and data supported advisory and consulting. You will develop strong relationships with the merchants in your portfolio, and help them with long-term solutions to their biggest roadblocks. Ultimately, you’re here to understand their goals and advise them on the best way to achieve those goals. 
Responsibilities
  • Deliver on the retention and growth goals on the portfolio of your merchants
  • Successfully manage the portfolio of existing high volume merchants by developing and maintaining long-term business relationships
  • Onboard, train and educate new merchants on the use of Printify platform
  • Assist merchants with long term planning and provide solutions that enable growth
  • Provide merchants with guidance on how to effectively use Printify platform, best e-commerce practices and the industry trends to help them achieve their long term business goals
  • Retain the merchants, and identify growth opportunities within the managed portfolio
  • Align the customer expectations and needs against the company roadmapIncrease Printify’s presence amongst Vietnamese merchants
Requirements
  • 2 to 3 years experience in Customer Success, Account Management, or Sales roles
  • Proven track record of goal attainment
  • Passion for technologies and eCommerce
  • Experience in software and/or technology industry, and/or Print on Demand industry
  • Experience with analytics and business Intelligence tools is preferred, with CRM required
  • Fluent written and spoken English and Vietnamese proficiency
  • Technical aptitude to quickly learn new technologies
  • A team player with focus and determination for professional growth and goal attainment
  • Ability to get things done
  • Located in Hanoi (preferred)
What we offer
  • Remote work
  • Flexible work scheduling
  • A friendly, inclusive, and global team
  • Career development and growth through training (events, conference training, mentorships. etc.)
Interesting facts about Printify
  • 24th fastest-growing, American-based company, 2019 (Inc. 5000)
  • 15th America’s Fastest-Growing Companies 2020 (Financial Times)
  • 281st America’s Best Startup Employer, 2020 (Forbes)
  • 3.5x year-over-year growth
  • Our awesome team has grown to over 300

Join Printify as Customer Success Manager (Vietnam)